You have questions? We have answers.
All You Need to Know Before Placing an Order with Us
FAQ
About
What is UNEWLIFE?
Read here for more details about us.
Products and Quality
What products do you supply?
We offer a variety of health products aimed at helping people become stronger and more youthful. Our primary focus is on peptides and related accessories.
How can I purchase your products?
Simply register an account on our website, and you can buy our products directly.
Can I access your full price list?
Once you’ve registered an account, you’ll be able to view our complete pricing information.
Add the desired products to your cart and proceed to checkout. We accept cryptocurrency payments directly.
Are your products of high quality? Why should I trust your product quality?
Absolutely! We offer top-notch products, backed by our extensive experience in peptide research and production.
We have been in this industry for many years and possess comprehensive expertise in peptide research and manufacturing. Our advanced laboratory ensures that each batch passes rigorous testing before distribution.
While we have collaborated with several popular brands, we maintain client confidentiality and cannot disclose their names. Many of our customers have conducted their own tests, and over 90% of them highly recommend our products.
Our reputation for quality is something we’ve built and maintained throughout the years, and we take pride in delivering the best products to our clients.
What is the purity of your products?
We guarantee a purity of 98-99% for our products.
We’ve tested similar products available in the market, and to be honest, their quality is not as high – generally around 95%, with some being as low as 80%. This is often reflected in their lower prices. However, we maintain only the highest standard in our manufacturing process and never compromise on quality.
Is TFA removed during your processing?
Yes, all our peptides are TFA-free.
The lab eliminates TFA to prevent any adverse effects. TFA (trifluoroacetic acid) is widely used in peptide chemistry, especially during synthesis and purification. However, it’s typically removed or neutralized before using peptides in biological assays or experiments. Here’s why:
Toxicity: TFA is toxic and can harm cells or organisms in biological tests.
Acidic Nature: It’s highly acidic and disrupts biological reactions.
Interference: TFA disrupts mass spectrometry and NMR spectroscopy, complicating data analysis.
Methods to remove TFA include solvent evaporation, solid-phase extraction, ion-exchange chromatography, dialysis, and buffer exchange. Removing TFA ensures safe and precise peptide research.
What about your reviews and feedback?
You can find client feedback on our Feedback page to see what our customers have to say about our products and services.
If you’d like to access more reviews and reports shared by our clients, please feel free to contact us directly.
Payment
Which payment methods do you accept?
We accept a wide range of payment methods, including Bitcoin, PayPal, Western Union, Moneygram, wire transfer, credit cards, and debit cards.
We recommend using cryptocurrencies such as BTC, ETH, and USDT for direct and time-saving payments.
[Update] We would like to inform our valued customers that moving forward, now we exclusively accept payments in cryptocurrency.
Could you provide guidance on how to place an order and make a payment in cryptocurrency?
To initiate a purchase, kindly add the desired item to your cart, view cart, and proceed to checkout.
During checkout, kindly fill in your billing and shipping details before selecting the “pay with cryptocurrency” option. Subsequently, please choose the preferred cryptocurrency address for payment and place order.
Upon doing so, a QR code and a cryptocurrency address will be displayed.
To complete the transaction, please open your crypto wallet, copy the address or scan the code, and send the requisite amount.
It is important to note that the order is valid for a period of two hours.
Should the payment not be received within this time frame, kindly place a new order once your funds are available.
Would you be able to offer any recommendations or tips that I should be aware of as a novice in this field?
If you are new to cryptocurrency, we recommend that you review this tutorial for a comprehensive introduction to the subject:
How do I buy Bitcoin and send it to someone?
Here are a few important notices that new cryptocurrency users should take into consideration:
1. It is advisable to ensure that you have sufficient cryptocurrency balance before placing an order, as many crypto wallets may hold your funds for a few days after you use credit or debit cards to purchase crypto on their platform before allowing you to make transfers.
2. Please ensure that you send the correct cryptocurrency to the intended address, as sending BTC to a BCH address or vice versa may result in the permanent loss of your funds.
3. It is recommended that you pay sufficient transaction fees when remitting cryptocurrency payments to ensure timely processing, as insufficient fees may result in longer than expected transaction processing times.
Why are your prices so reasonable compared to others, which can be 5X higher?
Our competitive pricing is a result of being a primary source in the industry. By working directly with us, clients can take advantage of lower costs, which is one of the reasons why many brands choose to partner with us.
Can I get any discount?
We are pleased to offer a coupon code: USD5OFF which can be applied to all new orders.
We can discuss discounts for bulk orders or you can join our affiliate program. By introducing us to your friends, you can earn discounts on your future orders.
Several participants in our affiliate program have realized substantial earnings in the form of discounts and commissions for their subsequent orders by simply sharing their positive experiences on social media or other online forums.
What is your refund policy?
If you wish to request a refund, please contact us within 24 hours after completing your payment. We do not offer refunds once your parcel has been sent out, is on its way, or a tracking number has been provided.
In case of any quality or delivery issues, please contact us, and we are confident that we can find a suitable solution together.
For information on reshipment, please refer to our reship policy below.
I have submitted an order which was subsequently cancelled. May I inquire as to the reason for the cancellation?
It appears that the system automatically cancels orders that have not been paid for within 2 hours.
To proceed, you may place a new order once your cryptocurrency is available, or alternatively, make payment using the same previous cryptocurrency address.
Upon receipt of payment, we will manually update your order accordingly.
I have made the payment with cryptocurrency, but why did I receive a notice stating that the order is cancelled?
No need to worry if you’ve successfully made the payment with cryptocurrency. We diligently oversee each order to ensure a smooth processing experience. It’s worth noting that our payment system is designed to automatically cancel an order if the payment is not detected within a 2-hour window. Cryptocurrency transactions, due to their nature, might sometimes require more time for confirmation on the blockchain, which could cause a delay in payment detection by our system.
We recommend that you ensure your cryptocurrency transaction includes the appropriate network fees to avoid any potential issues. If the received cryptocurrency amount falls significantly short of the required order amount, the system will also trigger an automatic cancellation.
Rest assured, our team is dedicated to providing a seamless shopping experience, and we are available to assist you should you encounter any challenges during the process. Feel free to reach out if you have further questions or concerns.
I've made a payment, what information do I need to provide?
Please provide your full name, city, state, postal code, and country. A telephone number is optional.
Shipping
How do you send orders?
We send all orders securely and discreetly, with only your name and address on the package. Each order is wrapped in bubble wrap to prevent damage during transit, ensuring complete privacy and discretion.
Is it secure and discreet package?
Yes, our packaging is discreet and bubble-wrapped. We prioritize your privacy, so parcels are sent with no indication of their contents.
How can I obtain my tracking number for online order tracking?
Once your order has been dispatched, we will update your order with the tracking number and send a notification to your registered email address. This way, you will be able to access your tracking number and monitor your shipment’s progress online at your convenience.
Can I avail of a dropshipping service for my order?
Absolutely! We provide a dropshipping service for individual kit orders.
Simply provide us with the required shipping details, and rest assured that none of our company information will be included with the dispatched package.
This service is specifically designed to help your business grow with our support.
For further information or queries related to our dropshipping, please visit the following program:
UNEWLIFE Dropshipping Program FAQ
This should answer most of your questions.
Where do you ship orders from?
To ensure the best quality and safe delivery, we ship from several locations according to the best method for you. Our shipping locations include directly from the factory and from regional supply warehouses.
What shipping methods do you use?
We work with various carriers, including FedEx, DHL, UPS, USPS, Royal Mail, ePacket, and special airlines. We choose the most suitable method for your order.
How long will it take for my order to arrive?
Standard delivery usually takes between 7 and 25 days, depending on your location and the shipping method used.
If my order is held up in customs, do you offer reshipping?
While 99% of our shipments experience no issues, there are rare cases where customs inspections occur. We offer one free reshipment for orders to the United Kingdom and the United States in such situations.
For most European countries, we use special shipping arrangements that avoid customs problems (note that reshipping is not available for some countries).
For other countries, please contact us to discuss our shipping policy. We strive to use special shipping channels whenever possible to minimize the risk of customs-related issues.
Service
How quickly can I expect a response to my email?
Typically, you can expect a reply within 10 minutes for email notifications. During nighttime hours, responses may take up to 8 hours.
Do you offer custom labels?
Yes, we do offer custom labels. It’s best if you can provide us with raw design documents.
Can you print my customized boxes, labels, and packaging?
Yes, we can accommodate custom printing requests. Please provide your original documents, and we will charge a fee for this service.
I'm a trainer; can I access instructional materials on your products?
Certainly! Our blog features numerous tutorials, instructions, and articles for you to read and learn from.
I'm an online or offline shop owner. How can you help boost my business?
As your reliable supplier, we offer the most valuable support for your business. We also provide marketing tips to help you grow.
If I refer a friend, can I receive a discount or coupon for my next purchase?
Yes, you’re welcome to join our Affiliate Program. Many of our clients have earned or saved money by referring friends.
Do you offer Affliation Program?
Yes, we invite you to join our Affiliate Program here.
What other ways can I contact you?
After our initial email contact, we can communicate through other methods directly.
Do you have a private channel for clients?
Yes, we do have a private telegram channel. If you’re interested in joining, please contact us, and we will send you an invitation.
I can’t wait! Take my money!
We appreciate your enthusiasm! Go ahead and start shopping.
If you have any questions or need assistance, feel free to reach out.
